Email a copy of 'eBay Creates Ticket to Investigate Disappearing Drafts' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Funny. None of my drafts have disappeared. Of course, I only have a handful so maybe that’s not enough to take up too much space on eBay’s server storage?
“I’ve created a ticket” is eBay-speak for “I really don’t want to talk to you any longer, so I’m going to give you a meaningless code number so I can get off the phone with you.”
I once saw an eBay rep post on eBay’s discussion boards about an issue I was having. They said if you were having the same issue to go into the chat and report it to a rep with the number provided. I did so, and the rep in the chat asked me what I wanted them to do with the number I gave them!
Ebay does one thing great, creating tickets for something that doesn’t work and passing them into the dark hole of some obscure office in the basement. That is ebays was of getting rid of the fool on the phone. Its works per cent of the time.