Email a copy of 'DoorDash Tries to Profit Off Returns with Package Pickup' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
This will just increase return abuse. Post Offices are everywhere within driving distances so there’s no excuse for buyers. The rightful policies of websites and sellers should always be: No Return = No Refund. Buyers should pay for these DoorDitch fees if they are too lazy to get to a PO.
You wrote: “Buyers should pay for these DoorDitch fees if they are too lazy to get to a PO”
Some people don’t have cars and are not on bus lines. Some people are not physically able to carry what may be large packages. Some people are housebound for medical reasons. These people and others may find this service helpful and none of them are necessarily “lazy” if they use this service.
I was curious about how Door Dash was going to handle liability for this program — in the event the Dasher failed to get the package to the carrier, or the carrier failed to scan it as received, etc. — so I read the fine print. There is a suggested cap of $100 value for anything returned through the program, and Door Dash will not accept liability for anything over that amount.
So proceed with caution.