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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

4 thoughts on “Etsy Employees Double as Sellers at Holiday Market”

  1. I’ve mentioned this before when the idea of marketplace employees selling and/or buying on that same marketplace comes up. It seems that most sellers love the idea. I understand what they’re thinking – if these employees actually use the site as customers do, they will be more knowledgeable about the issues, and how the actual site functions. There are certainly some potential upsides. However, what I’ve always pointed out (and many/most sellers seem to overlook) is that it also creates a conflict of interest. If there is a dispute between the buyer and seller, and one of them is a company employee, that company should not get to decide the outcome. There needs to be a neutral party making that decision, and an employer is not neutral (in theory, they could be biased for OR against their employee, but in either case, it is not a neutral party). Again, to be clear, I do see the positive end of employees actually using these sites, but I think the downsides are too often ignored.

  2. But the employees can’t make stuff out of the ordinary.
    I understand the psychology of the online buyer.
    It’s scary.

  3. Just thonking bnb out loud!!
    Gee, business ” conflict of interest” , hmm!
    Do their employees get preferential treatments in other areas of the business.
    Not a good corporate look.

  4. @Lessthan- i mean, i’m naive, WHO cant figure out that they also get priority for online listings….
    …gee, arent they lucky, dont i want to be in with that group! i’ll have to ‘try harder’ on Etsy

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