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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
I do not use Etsy’s shipping services. Customers pay a flat shipping rate and I use my carrier of choice, which gives me the options of using the fastest service at the best price.
Etsy tells me my shipping times are not accurate, but it does not take into account the processing times for my business. Yes, I have long processing times, but Etsy is not my only gig and it is not my most profitable gig. Etsy orders go into the same production stream as orders from my 2nd Etsy shop and from my website and other venues.
I use ShipStation for logistics and shipping. Better prices than Etsy offers and better service if problems arise. Actually, having a stack of stones as customer support would be more helpful than Etsy’s customer service