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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Yesterday I just happened to return a small package of o-rings that were the wrong size. Amazon said use a QR code at the UPS store, and they would handle it from there. Only took a couple of minutes and I was out the door with receipt. The refund was in my Amazon account this afternoon.
Now only if feeBay could create ANYTHING that worked as smoothly as this did!