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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Thankfully I’m still on the old listing layout (at least for now). However, I was having catalog-related issues months ago and an eBay rep recommended I try out the new layout. It did resolve the issue I was having, but it presented a series of new issues. Among them, USPS first class was often (though not always) not an option. It prevented me from listing some items, since it’s the cheapest option and using something else would require a significantly higher price. I don’t remember if the small flat rate box was there or not, as that’s not a service I use. Another issue involved removing a secondary shipping option. When doing so, I would get an error message saying that there was no secondary shipping option (that was correct, there wasn’t, but that shouldn’t be an error). I was trying to remove secondary shipping options from over 1,000 listings, and, while some listings went through with no problem, once I got the error, it would persist for days and I could not proceed with edits. It ended up taking several months to get those edits done. Thankfully, I’m back on the old system for now, but not sure how long that will last.
Why do I feel the “Shipping Team” is not based in the US, has no idea what any US shipping options are, nor can the moderators even communicate in the same language with them.