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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
So not qualifying for Star Seller status is equivalent to having a policy violation?
I have been a Star Seller for over 6 months. Etsy deactivated 2 of my items stating they were not handmade. I make vinyl decals, and all my items are handmade to order. I repeatedly tried to speak with someone at Etsy who could take a look at the issue. This happened back in the first week of July. I repeatedly contacted support and they kept passing me off to nowhere land. Nobody had the authority to look into the matter or do anything about it. Emailing Etsy Legal, no response. Reaching out on social media- just another show to make it seem like they will help. It’s ridiculous. You can’t reach anyone who has the ability to do anything at all other than snow you into thinking they actually care and are passing you along to someone who can help. It’s the old card shuffle game. I’ve sold on Etsy for 9 years. The Etsy of today is disgraceful.
They raised fees to stay level in their own private costs of living.
Better support? What a joke! I have been dealing with issues regarding the validating bank accounts through Plaid for about a month. First, it took over a week to just get my old account unlinked so I could add my new account. Then it was impossible to verify my account manually through Plaid so I was forced to use my banking log in. Once the account was verified, I changed my log in information at my bank. Glad I did that because exactly 1 month later, Etsy wants me to reverify the account through Plaid which I cannot do because the link on the Etsy dashboard does not work. Last I heard from support was 6 days ago even through I email them about this every day!
In regards to the banking verification issue – I have filed a complaints with local, state and Federal authorities.
There is no such thing as support from Etsy. Good luck if you have a problem.