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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

4 thoughts on “eBay to Refund Sellers for Overbilling Issue Affecting Stores”

  1. The rep I spoke to on August 1st said that once the issue was fixed, any listings incorrectly deducted from the 1,000 (that should have been deducted from the 10,000) would be AUTOMATICALLY corrected. Now, they are offering credits after the fact, but they are supposedly limiting those credits to the amount charged as a result of the issue. How am I supposed to know whether I need to end listings early or not when they are not correcting the counts in seller hub? This is designed to trip sellers up so that you use more listings than you have available and then they can use the excuse that it wasn’t caused by the error. However, if there was no error, I would have been able to know how many listings I need to end early.

  2. The only way to stop this is to create that “Mall” website I spoke of a few years ago.
    Each page of the site has a “wall” full of links to “stores” aka Sellers private websites.
    It’s a varitable book of American Stores.
    Ebay and Etsy are outdated concepts.
    We’re all grown up now, and have mastered the art of attracting our customers to OUR sties.

  3. I had the same problem and called on Aug 1 and the CS immediately stated that it must be a gliche. Why don’t they just leave things alone (things that work) This feature draws in potential sellers. Still no response from eBay and they wanted my feedback. For what?

  4. @ The End- wouldnt that be great, i hope i live long enough to see it.
    but, until people put their searches in the browser search bar instead of some
    gateway (e-marketplace) i dont see it forthcoming anytime soon.

    great idea though, i’m all for it!

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