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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Typical stupid Amazon wasting time and resources on something that isn’t broken. I agree with the poster in the article, there was nothing wrong with getting cancellations via Amazon messages. Now it’s just horrible, they’re just highlighted in yellow on the Manage Orders Page and stupid Amazon couldn’t even put a checkbox or filter that allows you select only the orders that have cancellation requests. Over this long weekend, we’re estimating 2000 orders so I’m apparently supposed to just look thru (or Cntl + F) thru the Manage Orders page to look for these cancel requests. Why fix something that nobody wanted fixed? It’s so obvious that none of the morons that work at Amazon have ever sold anything online before. How about fix the fact that fraud customers are allowed to claim non-delivery on signed and delivered packages and Amazon just pays them off with a refund?