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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

2 thoughts on “Returns Cost Sellers a Whopping 21 Percent of Order Value”

  1. I almost never have a return. Maybe 1 or 2 per year out of 1000 items mailed.

    I return lots of things I order and wonder if the seller is going to ban me over it. Why? they are poorly describe, do not work as described, but basically it boils down to the seller is trying to sell something that is not there.

    My last return was for a Microsoft controller in which the installation instruction were trash, I had to go to youtube to figure out how to install it, then it nearly toasted my computer and I lost 4 printers over it. What would you do with something like that. Return it…

    PS. I maintain 12K listings on ebay, run a SQL database on my PC, and have a degree in Computer Science.

  2. eBay cares so much about what customers want..meanwhile they’re losing sellers because of a lack of seller protections. I’ve had a much better experience selling on Mercari and Poshmark in recent times and am considering leaving eBay altogether. I rarely get returns in the past 10+ years I’ve been selling but this past year they’ve been getting worse. It’s far too easy for eBay buyers to abuse the return system and things like ‘does not accept returns’ mean absolutely nothing and they know it. They just want to borrow items for whatever reason at my expense to ship AND return the stuff. I spend so much time taking nice photos detailing all the info for my items but half the time the don’t even bother to read. That and combined with no real customer service or support anymore..and a lousy, time-consuming listing process has really killed the platform for me.

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