Email a copy of 'Amazon Delays Changes to Buyer Cancellation Process' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Worst program ever…. As a seller I immediately honor cancel requests…. As a buyer I send a message and will not jump through hoops to further cancel and order… I will just return or refuse shipment.
It appears this is just another way Amazon wants to keep commissions and shipping income.
The current system is working the best and easiest it has in years – buyers actually understand how to cancel. Now going back to the old way of trying to explain to buyers where YOUR ORDERS are to begin with – then to get them to actually do it is a ridiculous backwards move. Many buyers just will not do it. Amazon needs to realize buyers need things to be easy and quick or they just won’t do it. They want to email the seller and be done with it. I’ve sent hundreds of directions to buyers – they just ignore my emails. Why is Amazon insistent on making things almost impossible for sellers? There is absolutely no reason a seller should be punished for a buyers cancelling orders. Just another problem created for sellers to try and deal with!!!