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Amazon Helps Foreign Sellers Comply with Its Returns Policy

Amazon Helps Foreign Sellers Comply with Its Returns Policy

Amazon announced a new program designed to help foreign sellers deal with returns. In a nutshell: “If you don’t have a US return address, the Returns Provider program can connect you with service providers to manage your returns.”

According to Amazon’s return policy, “Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned.”

Because the cost of postage for returning items to international addresses is prohibitive, Amazon is making it easier for foreign sellers to accept returns in the US by matching them with a provider who can process their returns (though it’s not clear that would necessarily be a less expensive alternative).

Amazon cited the benefits of the new Returns Provider program in its announcement to international sellers:

“Using the program simplifies domestic returns, allows you to recoup return costs, and ensures a seamless customer returns experience. Once enrolled in the program, you can receive Prepaid returns for seller-fulfilled orders with the provider’s domestic warehouse address, enabling you to further streamline customer returns.”

The Returns Provider program will launch to a limited number of international sellers on February 16, 2022, and to all sellers by March 2022.

One seller commenting on the announcement post seemed miffed that eBay was offering to “further assist international sellers on the US platform.”

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.