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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
The Post Office will deny insurance claims for packages scanned in at the Self-Serve Kiosk as “There is no way to prove that the item was placed in the drop box after it was scanned and therefore no proof that the Post Office has ever taken possession of the package.” The Self-Serve kiosk displays a full screen disclaimer which states “Articles must be placed in the bin and processed by USPS in order to receive a true acceptance scan. This scan does not constitute a service or delivery guarantee.” with a “Continue” button at the bottom which must be pressed before you can actually scan your package.
USPS does not accept a SSK scan as an acceptance scan.
What is this fake news?
Where does USPS claim that those kiosk are “Official Acceptance Scans”?
As in it confirms USPS HAS the item and that you ARE protected by insurance if it “goes missing”?
I see they said it “calculates expected delivery” which everyone already knew.
But nothing about USPS accepting/taking accountability for the package.
You missed the #1 abuse by this and we almost got hit with it.
Customers faking a return…. All they have to do is hit the self scan machine and eBay automatically counts the return as being shipped. We got lucky and eBay didn’t consider the scan as an official scan and we got the case closed out but I wonder how many sellers are getting screwed over by this.