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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
They’ll do even better in 2022 since their getting out of the large package deliveries, Come April I’ll be shipping half what I did last year. I still can’t find out if the USPS will exempt their medium tube boxes of the $15 surcharge. Post master can’t answer and there’s now one to call to verify.
USPS should be privatized. Cost savings would me monumental when compeition. enters the marketplace. It is political. I will stop here.
Ha! I have three packages not delivered to me. All three have shipping updates saying they are being held at the post office at the customer’s request. Uh, no. They weren’t delivered and were taken back to the post office. When I went to pick them up I was told they were out for delivery again. No packages and no updated tracking almost a week later. So where are they? Dumped in a sorting bin or joyriding around the county?
I had better service from USPS this past holiday season for both my outgoing and incoming packages than from UPS or FedEx. I’m sticking with them for my online sales deliveries! In more than 20 years of selling online, I’ve had just a handful of delivery issues with USPS, and all were resolved in short order. Most were packages that got misrouted, but USPS caught the problem and corrected it.
We ship 1000s of parcels USPS and honestly this year was better with far less grief. We track where the issues are system wide and alter our packaging to suit our need for seemingly faster processing and we actually did far less parcel type changes for distribution centers this year. Except for the few times when parcels just went to never never land it was pretty smooth. Now if USPS could just get rid of the entitled attitude of the very many, the take it or leave it attitude with NO real accountability for service offerings and replace lip service with actual employee performance accountability, and performed like a real for profit business it would certainly be great.