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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

4 thoughts on “eBay Weekly Chat: Store Search, Fees, Reporting Fraud”

  1. Ebay left me a lump of coal in Christmas stockings by approving a refund to a customer for a item not received even though tracking showed it was delivered. Needless to say I was flabbergasted by this and promptly filed an appeal which is not an easy thing to do. I do give them credit for reversing the decision within 24 hours but I do not understand why they even approved it to begin with.

    The customer seeing that the impossible has happened filed two more claims on the same order. I wonder how it will work out.

  2. After a few months of monitoring the weekly chat, I have a couple of observations:

    1. Problems of a technical nature seem to go over the heads of the moderators.
    2. Do moderators have enough experience using eBay to create listings, fulfill orders, or capture accounting data and import it into an accounting package?
    3. The timing and format of the chat does not give posters enough time to post, react, or even attend. If the chat could open a few hours before eBay staff started posted responses, would moderators be able to effectively respond with thoughtful replies instead of reflexively repeated paragraphs from web documentation? How convenient is it to post in a forum that is open for only one hour each week?

  3. When I search for an item by size, why are 90% of the search results in a size other than what I searched for? Sometimes by a lot.

  4. I bought Philips Sonicare toothbrush heads from an eBay seller a few months back. I received the product and quickly noticed that they were counterfeit. NO brand name on the product. I gave the seller a Negative, one of the 1st in over 22 years on the dismal CF of a website. The seller sent me an email within the eBay system and stated he would reverse the charge if I would remove the negative feedback? eBay is aiding and abetting counterfeit products. Where is the FTC? Horrible eBay!

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