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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

2 thoughts on “EcommerceBytes Soundoff: Letters to the Editor – December 12, 2021”

  1. Based on the last letter, it sure seems that Etsy has been aping the same poor decisions eBay has dreamed up when it comes to seller support.

    I wonder if it will take as long for Etsy to lose tens of thousands of sellers, 5% of their entire buyer base and worse. Or will they see the light and realize that like eBay and others, they’re nothing without their sellers.

    Ebay has for over a decade completely ignored their sellers, only now casting out a carrot to them by arranging a “Buyer Abuse” panel, as if hearing the same issues they’ve heard about before will improve the problem. It won’t, of course, but it’s intended to make sellers think there WILL be improvements, so they stick around for more abuse!

  2. At $246 per share–it is no surprise that the shop owners are being left behind. There are sellers of crafting supplies selling for pennies with extremely low shipping that are pouring money into Etsy’s bank accounts. These are sellers not advertised (by Etsy) and seldom mentioned because they don’t represent handmade goods.

    I’ve also noticed that the sponsored ads (paid for by shop owners) have been tagged by Etsy showing “Similar items that may interest you..” Which leads to checking out other shops, steering them away. BUT if the buyer should purchase anything from your shop–there is that horrible 30 day off-site advertising fee.

    Etsy lost their focus on shop owners as their customers as soon as they went public. At least Amazon never even tried to say “You, the seller, are important to us.” It was strictly business for them. (Amazon stock today= $3444.24 per share.) It’s all about the money, baby.

    Sadly, while I support your efforts, I don’t think a petition is going to go far with Etsy. Not until a class-action lawsuit hits them.

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