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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

5 thoughts on “eBay Accidentally Cancels Bids and then Suspends Accounts en Masse”

  1. Ahahahahah! By far eBay’s most brilliant move yet. Let’s see them outdo this come 2022.

  2. Another week, another bout of chaos.
    eBay are making absolute fools of themselves with their grossly inept site management.
    In reality, it has been this way since they took over site maintenance themselves from the company that managed the code for them.
    I’m given to understand that at the time they were too cheap to buy the code manuals either.
    Add to that a reckless tendency to rely on luck instead of thorough testing and here we are; some idiot in senior management has a brain fart and expects to have his ego stroked immediately via a programmer in Mumbai hacking away in a digital sweatshop.
    Things aint gettin any better folks til someone who knows what they’re doing buys the out and sacks the current morons running the show.
    Geez Loise, these idjits give me the grip!

  3. This is very interesting. On Saturday I had an item sold that had already sold. When I called in I stated “the glitch that has been going around for months that is all over youtube” and they acted like I was CRAZY. Sunday I found something else I already sold had been relisted, so I called in again. We established both items were relisted on December 3rd. I dug some more, and found 16 items that were already sold were relisted on December 3rd! I sell in vintage collectibles so I almost always only have one of each item I sell. It seems like the December 3rd glitch caused other issues as well.

  4. I have been on Ebay for 15 years. I was caught up in this Ebay Lock Down and had all 253 listings removed and my account canceled. I contacted Twitter Ebay people, they took down my information but I am still locked out of Ebay permanently. There is no one to talk to, no humans, no way to resolve this tragedy at Christmas. I had 99.9% positive feedback. There was no reason given, nothing at all. No communication, no way to resolve the reinstatement. Ebay is spiraling downwards.

  5. I’m an experienced FT reseller with 2500+ active listings on multiple platforms. I opened an eBay store in July 2021 and listed 1 item (vintage wood serving tray) as a test. I didn’t perform any other activity for awhile and out of the blue got an email saying my account was being “permanently suspended due to fraudulent activity”. I contacted eBay via online chat and asked what caused this – the rep wouldn’t give details but said I wouldn’t be charged the $21.95 store subscription fee and abruptly ended the chat. Three days later, the charge showed up on my bank account so I contacted eBay again to have it reversed and close the store so my bank and credit card data would be protected. The rep closed the store but said he couldn’t credit the charge, even though I pasted the text in from the first chat assuring I wouldn’t be charged. For the next few months, I spent countless hours online, on the phone and email with eBay “customer service” reps trying to resolve the situation to no avail. I was still being charged $21.95 every month for a store I couldn’t use. I finally asked my bank to decline ALL future charges from eBay. Not only will I never sell anything on eBay, I won’t ever buy anything from eBay again either.

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