Email a copy of 'Etsy Adds Tool for Analyzing Star Seller Response Rates' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Message to Etsy :
We are busy running our businesses. We don’t have so much as one second to waste on this nonsense.
Etsy, obviously does not support American Artists.
Etsy is mentally ill.
This is a stupid metric as it leaves out one very important factor – what if a seller does not receive any messages from a customer? If you are not selling customized or personalizd items and you are not have shipping issues, it is very likely that customers don’t contact you. They do not contact me, but they leave a 5 star review. I once again failed to qualify based on the response rate metric – they could not assign a response rate to me because there was nothing to respond to.
Couldn’t be more idiotic. This “metric” forces every seller to respond to messages that require NO response. When a buyer thanks me after resolving an issue or after already offering a definitive answer to a question and receiving an “OK” from a buyer, I don’t need to stop what I am doing in order to make sure I have the last word in order to satisfy some bogus metric.
I follow many jewelers who sell new pieces as soon as listed; at prices $300+, while buyers give raving
5-star reviews and say that shipping was fast…
YET….these sellers are not considered “Star Sellers”. Etsy is run by a staff with mindsets of children; with no real world experiences that matter in the world of retail.
But quite honestly, I don’t believe this Star Seller Badge is gonna matter to the average consumer. Quality review ratings coupled with the products they want, will be all that matter to the average buyer.