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Good News for Sellers of High-End Goods: FedEx Signatures Are Back

Good News for Sellers of High-End Goods: FedEx Signatures Are Back

Some sellers who rely on proof of delivery for high-end goods are breathing a sigh of relief. Physical signatures are making a comeback after shipping carriers suspended them as part of their Covid-19 safety protocols.

FedEx notified sellers on Saturday that it will reinstate physical signature requirements for paid, premium signature services and commercial deliveries across the US beginning Wednesday, September 15.

  • Adult Signature Required (ASR)
  • Direct Signature Required (DSR)
  • Indirect Signature Required (ISR)

The reinstatement of signature requirements applies to shipments delivered by FedEx Express, FedEx Ground, FedEx Home Delivery, FedEx Freight, FedEx Office and FedEx OnSite locations.

While FedEx had suspended physical signatures on March 23, 2020, it said it collected recipients’ names so continued to collect surcharges for signature services.

Some sellers reacted on a discussion board of Rolex watch aficionados. “Good news for those of us who ship watches,” one user said. But some questioned the timing of the move. “Considering how contagious Delta and other variants seem to be, @fedex chose an odd time to reinstate physical signature requirement,” wrote one person on Twitter.

Shippers should be sure to read the fine print on today’s FedEx announcement.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.