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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
“When a buyer reaches out for help with their order, we’ll provide an “Issue Refund” button in the message to make it easier to address customers’ concerns all in one place.”
In other words, when a customer has an “issue” just refund before receiving a return and take a loss. This is how Etsy expects buyer’s to “address concerns”. Easy peasy, the Etsy way. Because the seller is always wrong and must jump higher as the hoops keep piling on.