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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Etsy BLAH.
Closed my shop.
Nobody needs this.
Meanwhile : Etsy can’t lay a hand on MY SALES :o)
They busy – body’d themselves right out of my life.
I totally agree, I will be closing my shop too. I had 90% on the reply-rate, took a week holidays, set an auto-responder and although I have received zero messages during this time, after holidays my rating felt down to 60 %, what a bull….
I had 100% on the reply-rate.
Exchanged a few messages with 1 customer. His last message didn’t need any reply (it was a thank you for your time….) My rating felt down to 50 %…..
Also when we ship, upload the tracking number, but as an exemple, UPS can take 1-2 business days to pick up the packages and they don’t scan the package at pickup time so it lower our rating in the ship-on-time…..UPS is out of our control….and they have the best rate on the market (easily 30-50% lower than the other main carriers)
Clearly Etsy didn’t hire a statistician or math expert to build this program !!!
as I said, the should apply this progran to their own business, and be transparent and show us the results!!!!!
Etsy should apply these 3 ratings to them…..we can wait days, not to say weeks before getting a reply from them !!!
Over 40+yrs in business including good reviews for 23 yrs of online selling says a lot more than this muddled program! Etsy is wasting our precious energy of running a business
I can’t tell you the headaches this program has brought me. I have customers who will message several times, each in a new thread. Or they ask an additional question in a new thread. I feel completely stupid writing “I have answered this question in the other message you sent.” This happens ALL THE TIME. And having to turn on the auto reply every Friday, and turn it off every Monday. It may not seem like a big deal, but week after week after week after week. . . .
And I agree about Etsy getting back to us in a reasonable amount of time when there is an issue – it’s a complete joke. So many times either no one ever gets back to me, or weeks have gone by.