Email a copy of 'How to Get Customer Service from eBay' to a friend
Loading ...
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
” encouraged them to use its online resources and community boards instead.”
Hard to do when you have banned thousands of sellers from the boards. Can’t even read the announcement linked here.
One Seller reported on his YouTube video last week that Ebay is now banning people that ask certain questions certain ways from their Facebook page. You can get someone at Ebay to call you back but you have to jump through a lot of hoops. I even been told by Ebay CSR’s to pick any reason, even if it’s not the reason you want to talk to Ebay (in other words lie), so you can get a call back. Go to your My Ebay page, scroll down to the bottom and click on contact, when get to were the automated-talk-to-a-person is just click on need more help and then it lets you put in your phone number for a call back. They usually call back within 1 -2 minutes but the service is just as crappy as it was before (maybe even more so).