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EcommerceBytes Soundoff: Letters to the Editor – July 11, 2021

Letters to the Editor column
EcommerceBytes Soundoff: Letters to the Editor - July 11, 2021

In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.

Hi Ina,
In the June 9th email newsletter, Ina wrote that “lawmakers scuttled the [Inform Consumers Act] provision after extensive lobbying by a group led by Amazon.”

If Amazon doesn’t want this law passed, then why do they continue to show my personal information to anyone who knows where to look for it???

I wouldn’t be AS upset if they only provided this information to paying customers, but to have it available to random strangers is very annoying, to say the least.

Dear Ina,
eBay (UK) is happily disenfranchising and forcibly closing many many accounts due often to the age of the seller. The new ‘managed payments’ scheme requires copies of your business banking details (no problem), utility bills within the last three months for the business address (most are now paperless but do-able) plus photo ID. This is ostensibly due to rules from Adyen, the company sorting payments.

The problem arises if you have the paper driving licence that most older drivers have. This has to be converted to a photo ID driving licence for £20. Again, sounds simple, but the DVLA is having periodic strikes and has a backlog due to Covid, so if form D1 is sent off it will not return in time to stop eBay closing your account and destroying a 20+ year business profile and feedback.

After many many phone calls to eBay they suggested my birth certificate if issued with the correct name in the last three months (?), a government ID card for 16 year olds that requires the photo ID driving licence to purchase (? Kafkaesque by now). Alternatively to re-apply for all documentation as ‘lost’ pay well over £100 and please get it all back within the week whilst the Covid backlog is six to fifteen months.

Visit the Letters to the Editor blog for more letters from readers published recently.

Send your letter to the editor by emailing ina@auctionbytes.com with “Letters to the Editor” in the subject line (remember to include your name as you would like it to appear).

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.