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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
So once again Ebay picks out one topic from their numerous surveys to pat themselves on the back about. What would be really interesting is if Ebay were to publish the results of all of these surveys they do as I am sure they would show results that Ebay Sellers are not at all happy with Ebay and the lack of actions that they take. How about sending out a survey asking Sellers how happy they are with all of the fixes to the platform that Ebay has made in the last couple of years? I am sure you might have corrected one – but no glitch gets corrected if it is bringing more money into Ebays coffers than it should have done due to that glitch!!! Nor will Ebay willingly refund those overcharges except to the Seller who actually brings it up and forces them to admit it was a mistake. Rather than refund all the other Sellers they stole money from they just pass it off as a know problem and that is the last we hear about it on Ebay.