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Some eBay Sellers Confused over New Page Design

eBay
Some eBay Sellers Confused over New Page Design

eBay is migrating sellers who use the classic “All Selling” page to the new version in Seller Hub. There have been reports on the discussion board from confused sellers who were transitioned without warning.

“Today I was bumped into a new page view for sellers,” one seller wrote. “It appears to be part of a beta test. It is just awful. Personally I like the classic view but it appears I can no longer access that.”

But eBay posted a notice on the Canadian Announcement board letting sellers know about the transition:

We’re excited to announce that we’ve rebuilt the My eBay ‘All Selling’ page based on your feedback and integrated it into our most powerful seller tool, Seller Hub. This new page will continue to allow you to efficiently manage even a large number of listings while providing additional features like downloading reports. You’ll find the overview of all your active, sold and unsold listings as well as your drafts on the new ‘All Selling’ page in Seller Hub.

If you’re currently still using the ‘All Selling’ page in My eBay, the migration to this new page will happen gradually over the course of the coming weeks. You can expect to be automatically redirected when your account is ready to use the new ‘All Selling’ page in Seller Hub. There are no steps to perform on your side and there will be no impact to your listings.

We’re excited to continue bringing you updated and powerful tools to help you run your business

Some US sellers said they had transitioned some time ago were surprised to learn some hadn’t already. “I didn’t like Seller Hub when I first started using it, but now I like it,” one seller said. “I use Overview, Orders, and Listings and ignore all the rest. I see you are in Managed Payments, and suspect that is why you were switched over.”

Note that we don’t recall eBay telling sellers of the change as part of the Spring Seller Update (see our guide to the latest update here).

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

3 thoughts on “Some eBay Sellers Confused over New Page Design”

  1. The old-style My eBay All Selling page is the only eBay page I use regularly. It displays enough at-a-glance information in the page to allow tracking rapidly changing sales activities like auctions. The equivalent Seller Hub page is poorly formatted, hard to read, and buries essential information requiring multiple clicks to expose what is visible on the old-style page. The seller Hub page does not restore some settings, requiring multiple clicks to setup active listing display. I have not found a way to configure the page to load quickly and display needed information without drilling down from the Seller Hub page. Potential buyers may also be impacted as much, if not more, than sellers. Why is it that eBay changes are almost always for the worse and why are defaults almost always wrong?

    I hope this report is wrong.

  2. We opted-in to try the “New” eBay Seller Hub a long time ago. As with anything that is not “familiar” to us, there is a transition period. Though that was quite quick for us! We really like the Seller Hub. I like that we can customize it—show what we want and where we want to see it. I am not always a fan of some of the “eBay changes” that are reported by eBay to “help Sellers”…as often they do not! The eBay Seller Hub is actually a great idea and design IMHO…one page with access to every task you want to perform on the site.

    You got this one eBay! Thank you.

  3. Since this piece was written, eBay moved a substantial number of sellers to the “updated” Seller Hub page. The most notable dysfunction is the default number of listings to display on one page is 5. The maximum number is 25. The classic “My eBay All Selling page displays a maximum of 200. I use Seller Hub to track Managed Payments, download reports when the eBay API is malfunctioning, and send combined order invoices until the eBay API is fully debugged.

    Seller Hub does not efficiently track auctions about to close or provide an at-a-glance view of recent sales totals, auction bids, and the total unpaid order amount I do not expect one web page to efficiently handle every eBay activity. The Seller Hub hijack of the My eBay All Selling page is bad because the Seller Hub page does not support the three critical functions mentioned above without multiple mouse clicks and changing page settings every time Seller Hub is opened.

    Check out the March 24th Community Chat. Discussion was dominate by complaints about the change and stonewalling eBay responses citing “old code”. Successful applications are full of “old code”. Good design lasts and prudent companies are normally reluctant to replace successful applications or web pages. Badly designed or poorly implemented code does not become “old code”. It or the company becomes defunct.

    https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-March-24-1-00-pm-PT-General-Topics/m-p/31729723#M26152

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