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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

2 thoughts on “Amazon Tells Stranger to Keep 20 Found Packages”

  1. Another problem with retail theft being encouraged by big commerce.
    This is encouraged mail fraud being used at the expense of the seller.

    I was tempted to post a video link of a buyer who encouraged their dog to “get” their delivered
    package from Amazon.
    It was on Americas Funniest Home Videos, my whole outlook was different since I began selling online.

    When customers believe that it’s okay to just let commodities get destroyed because Amazon, and ebay will somehow cover the expense out of the sellers wallet, (or unauthorized access to sellers bank accounts). It is encouraged theft, and corporate is now an accomplice.

    What would fast food, and pizza shops tell the customer when their dog gets the customers food or it drops on the floor?
    If they pay for a replacement, or refund, that comes from the house/owner. Not the supplier, or delivery guy, or any other unrelated party who isn’t responsible for the customers, or couriers mistake.

  2. I don’t think the sellers should bear the cost of an Amazon delivery service error – ever! But keeping the packages is less of a hassle than the safety of redelivering possibly Covid contaminated or even tampered packages. Amazon should have some sort of insurance to bear the brunt.

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