Email a copy of 'eBay Seller Update: Vertical Platform Strategy, Faster Payouts' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
I thought that some presentations were much better than others. The “verticals” presentation appeared to lack specifics and was difficult to hear. One of the seller experience demos on researching site performance data was useful. I do not use the eBay web site to create listings, but I use it for research and, for now, sending invoices. I worry that eBay’s intention to convert the Stamps category to a “vertical” may fail to achieve good results for sellers based on experience so far with eBay’s poorly defined and nonstandard Item Specifics inconsistent with the larger stamp marketplace.
One pleasant surprise was being able to ask questions and seeing a question about missing totals for gross amounts (sales) and fees in Managed Payments payout reporting received a response that it would be brought to the attention of developers. Currently, it is necessary to manually add sales totals and fees keep track of cash flow from payouts (to eliminate the necessity to download eBay payments transaction reports). The Managed Payments presentation conveniently glossed over early implementation problems like incomplete reporting and inconsistent API data persisting until last summer. While it is possible to download complete 2020 reporting, no mention was made of missing information in 2019 reports.
There should be more than attractive looking but superficial reports to be a “successful” manager at eBay. Perhaps getting into the trenches with a cross section of sellers and buyers would trickle down to developers and result in a more user friendly and functional web site. Are omissions in early implementations of Managed Payments software and continuing feature gaps indicators that eBay management does not have a handle on actual user experience or any understanding of the necessity for creating a reporting system for reporting bugs or software design errors or omissions?
Thanks for taking the time to weigh in with concrete feedback on eBay’s presentation – it’s very helpful!
Faster payouts is a STANDARD.
There is no need for it to be a promise as the problems should have not been an issue in the first place.
Why are sellers not able to withhold fee’s until they feel like paying them?
Why can’t they collect interest on revenue that does not belong to them?
From what I’m seeing from the people on the beta listing platform says its junk and takes even longer. I did get a survey from ebay yesterday about faster payments, FOR a price, 1%-2.5% to get it deposited in 2 days, my fees are already high not paying more to get it a day earlier. The only good thing I saw on the survey was asking about being interested in a ebay wallet like paypal has, especially selling fees will be taken out of payouts by end of next month. Like to be able to hold funds and not have money sent to my bank and then back out to pay fees
Vertical platform strategy……what a bunch of JO’s. Real low lifes. Always sway things their way to make money. Ethical, wrong or right they dont care. That is the definition of a low life, and a psycho ( lacks any empathy),
If Ebay wants to “protect their reputation” they need to take a look at Zanzea Fashions from China – there are at least 15 accounts dedicated to this business and sooo many upset customers that are bought off with measly refunds that I, as one of its victims, am disgusted with Ebay for letting them get away with…
CHANGING standard sizing chart expectations and calling significantly smaller sizes 1x 2x 3x and so on is destructive to Ebay buyer experience.