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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
As long as you get the item you ordered in the time frame it was promised – whats the issue?
As a buyer and seller, my feeling is I should not care where it comes from as long as it meets the shipping method and time frame for delivery. Unfortunately, many people just wanna complain and be mean when they know there is no recourse. I try not to ship something where the price will come up as less than what I am charging them. Even if we are only making literally a few dollars where we drop ship something that we do not have in stock, we have had comments if we wanted to buy from “the river” we would have bought from them.