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Ex eBay Exec Named Chief Officer at Neiman Marcus

Ex eBay Exec Named Chief Tech Officer at Neiman Marcus

eBay’s former Vice President of Seller & Marketplace Operations landed a position at high-end luxury retail chain Neiman Marcus Group.

Bob Kupbens will join Neiman Marcus in February as Executive Vice President, Chief Product and Technology Officer. He will report to Geoffroy van Raemdonck, CEO of Neiman Marcus Group.

Kupbens will be charged with developing new digital products and capabilities that enhance store, online, and omni-channel experiences at NMG brands: Neiman Marcus and Bergdorf Goodman.

According to NMG’s announcement this week, “Kupbens brings a strong track record of elevating customer experiences at Apple, eBay, Delta and ADT where he held multiple senior roles overseeing eCommerce, digital products and technology.”

“Kupbens will also accelerate the ramp up of NMG’s advanced analytics capabilities, scale personalization of customer experience to a broader set of customers, and curate the personalized assortments.”

Kupbens had spent over 2 years at Apple before joining eBay in August 2016. He left in February 2019, a month after he and another executive, Scott Cutler, participated in a New Year’s Day podcast apologizing for technical issues and other problems that had plagued the site in 2018, which activist investor Elliott Management used as fodder in its campaign against eBay on January 22, 2019.

In between eBay and joining Neiman Marcus Group, Kupbens was President of Innovation & New Business at ADT from May 2019 to September 2020.

NMG wrote in Wednesday’s announcement, “To accelerate the growth of NMG’s unique loyal luxury customer base, the company is investing in the enhancement of the customer journey by grouping technology, digital products, and advanced analytics under one leader and distorting capital to these areas.” (We’re unclear if “distorting” is a typo.)

NMG emerged from voluntary Chapter 11 protection in September.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

5 thoughts on “Ex eBay Exec Named Chief Officer at Neiman Marcus”

  1. Roto Router makes troubles go down the drain, Kupcake makes business go down the drain.

    Serves NM right for hiring the yoyo.

  2. The real problem with the greed of Ebay can be found with an investigation into
    Paul Singer of Elliot Management Group of New York. This guy is bads news and he has consistently destroyed the lives of poor people the world over and he has been doing so for 40 years. He makes corrupt people look honest by comparison. He has no compassion> He has no compunction. He disregards your child’s well being in favor of a function.

  3. That’s two former eBay executives that are now working for Neiman Marcus.

    After filing for bankruptcy protection on May 7, 2020 and emerging from the Chapter 11 bankruptcy process on September 25, 2020, according to CNBC, the luxury department store chain announced that “it had a new board of directors, including former LVMH North America Chairman Pauline Brown and former eBay Inc Chief Strategy Officer Kris Miller.”

  4. Any Ebay upper management is basically a Wolf in Sheeps clothing. They cannot be trusted to do anything in the best interest of the consumer. They cheat they lie and they steal and that’s just in their off time.
    Being in their circle is like belonging to a small prominent club of felons who give each other jobs and then return the favor when a board seat opens up. How is Devin Wenig on the GM Board? Through Collusion and felonious cooperation at the highest levels. Let’s Draft laws through our local Senators and House Reps in Every seat to Stop bad guys that only care about their stockholders and leave their sellers out in the wind. Modern Ecommerce site thrive on Spywear, Adwear and Cookies to grift your information so that they can use these variables to write predictive Algorithms that can guess your next move. We are in the Mice in the field to the big shots that run Ecommerce Giants. If we don’t write laws to protect and unionize the sellers in this country then we are done for. We have enough sellers worldwide to Unionize on a level never seen before. Smart Sellers want protection from the Evil Eye of Sauron and their Orc Goons. Sounds like a Metaphor but as we know there has been evil brewing under the surface of the Ecommerce world since the time of the sellout John Donahoe.

    “Todays’ Tom Sawyer he gets by on you” “With the space he invades he gets high on you” Rush think Peart wrote that one.

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