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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
How about Walmart stops STEALING from their sellers? When tracking confirms delivery (even with signature) and the fraud customer says they didn’t get the order, Walmart gives a full refund no questions asked and doesn’t even email or notify the seller they are STEALING from. Walmart policy (ha, like they would ever follow or even know their policy) dictates that “did not received” claim on any item over $250 the customer must file a chargeback claim with their card provider. This has not been adhered to once, instead the clueless, barely literate, uninformed Walmart reps take the funds from sellers. Walmart Sellers need to unite and file a CLASS ACTION against this despicable company.