Email a copy of 'The Importance of Managing Shoppers' Shipping Expectations' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
“ShipStation surveyed 1,429 US and Canadian consumers and found that customers are willing to wait 8 days between placing an order and receiving it – that’s up from 5 days in 2019.”
Buyers are simply RIDICULOUS these days, spoiled by Amazoo no doubt. I am a buyer! I have been buying things through the mail for 30+ years and back then, virtually all mail-order companies would say expect 4 to 6 weeks for delivery.
Covid,
es it was a long wait for an item to get processed and shipped but that was before Amazon came along. It is a shame that some people expect an item to be delivered yesterday.