Online sellers may have heard that the postal carriers are not getting signatures from customers when delivering packages that require them due to social distancing practices put in place in response to the pandemic. The US Postal Service published a reminder to employees that helps explain the process to those who may be paying the USPS extra for signature confirmation and wondering how it works.
Essentially, the carrier must speak to a resident and ask for their name. They then scan the package as delivered and record the customer’s first initial and last name, and then enter their own initials and route number.
The Postal Service is also discouraging carriers from ringing doorbells, advising them instead to knock on the door, “avoiding areas that may be frequently touched.”
Unfortunately, that means some customers may not hear the carrier, and if no one answers the door, carriers follow the normal notice-left process.
Some marketplaces require sellers to send certain items with signature required, such as eBay. It created a page to advise users of changes that the USPS and other carriers have made due to the pandemic.
eBay also recently changed its rules around Signature Confirmation requirements, effective October 19th – see this September EcommerceBytes Blog post.