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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Why is it so difficult for eBay to understand that it’s not its stupid standards / metrics / defects that sellers care about? What sellers want is not having to be forced to prematurely refund impatient / or just outright scam buyers who are claiming INAD when packages are already in the hands of the USPS. Getting defects pales in comparison to losing your money AND the items (which will eventually get delivered to these buyers who happily keep them with big grins on their crooked faces).