Email a copy of 'eBay UK Rolls Out New Buyer-Cancellation Requirement' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Have any eBayUK sellers confirmed they no longer have the option to initiate a cancellation as buyer request?
“If a buyer asks you to cancel an order, they’ll need to send you a cancellation request.” That language has been in the US policy for a while now but it didn’t take away that option for US sellers. If I remember correctly, when asked for clarification in the US community, eBay employees confirmed that a request in a message counted as a “buyer request” in regard to this policy.
Maybe this is just another example of eBay botching a policy update with confusing/unclear language.