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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

3 thoughts on “Online Sellers Guide to eBay Spring Seller Update 2020 – Part 1”

  1. The only part that matters is the last paragraph you singled out about Ebay keeping money in the event the seller closes the account. They are dreaming up all kinds of ways to stick their fingers in our checking accounts.
    There is no way I will stick around for managed payments. Selling on Instagram and Facebook Marketplace works just as well.
    Mark Z should use this opportunity to lure Ebay sellers to Facebook.
    Also part of the reason people sell on line is to have control of their business. Ebay is telling us what shipping methods to use? What details are mandatory? I don’t sell on line just to take orders from Ebay . Already have a job with a big company and all the rules and red tape that go along with that environment.

  2. One thing I love about e-bay. The post office lost a package going to one of my customers. So what does e-bay do. Yep they take the money out of my account and give it to the customer as If I lost the package. So what do I do. Since I don’t need e-bay I shut down all my sales on e-bay for a week to make sure E-bay loses 10 time more money then I did. I have no store which is another one of there rip offs so I show all my items as out of stock. Easy since they created another scam like most of them that can be used against them. The auto re-list feature. Yep you gotta love em as they wonder why there sales are down. Denny

  3. “When buyers are sent an eBay-generated return label, the return is closed if the label is not printed within 10 business days. If the buyer prints the label, we allow the return to remain open an additional 5 business days to ensure shipping scans are captured.

    For returns that the buyer is paying for I don’t really care if they use ebay labels or my own. My issue is that the buyers don’t always send the package back, then I waste time having to chase down ebay to close the damn thing. It says in the article that the return is closed after 10 business days. Will I still have to call to close it? It use to be it would close after 5 business days but I had to call. It should have an option for automatic close case. Also will they show us that the buyer actually printed the label? In the past I would call and the label would say that is has not been shipped but ebay would tell me oh yes they have shipped it so we have to wait a few more days to see if it arrives. Everything is always an ever changing game with them. Returns for the past 3 years have been different depending on the rep you get on the phone, and I have anchor support. Just when I figure out the next game so I have a process in place they change it up again. Also if opened on a Saturday and they print the label they get 23 days for the “Ensured shipping scans are captured”. I don’t ship the package out in a day ebay slaps me because the post office didn’t scan the package. Or even worse the package gets half way there then there is a pause in tracking, which happens more then it should. I open a case with Post Office to track down the package, the buyer messages you complaining, you share the PO case number, they call ebay and ebay closes the case in favor of the buyer instead of giving a few more days for the case to be followed up on. The post office says to give them 48 hours to follow up on the case, ebay that’s 2 BUSINESS DAYS, so if it’s opened on a Thursday or Friday they may not get back to us until Monday or Tuesday! Ebay refunds the buyer and then the package arrives.

    eBay said in 2020 it would add functionality to help sellers manage unpaid items” Only one way to fix this issue. Do what Poshmark does, require immediate payment. Someone sends me an offer, I accept and do what a seller should do, pack it up and ship it out, not send invoice after invoice day after day, until a full week goes by opening nonpaying cases, closing it out and relisting it, meanwhile no one else can purchase those items. I get 3-4 of these non payments with best offer a week and all ebay tells me is to “Report the Buyer” Why so they can open another guest account and do it all again to another seller? Before some of you say that’s why I don’t offer best offer, I also sell $1000-2000 a week with 1 of my ebay stores accepting best offers.

    I’m pretty sure this line is in every Ebay Update but nothing is ever done. “Report buyers who abuse eBay policies.” The other one is “If you do this you will be bumped in search” but we won’t actually show you any specific data so you will never know if we did bump you in search.

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