Email a copy of 'OIG to USPS: Improve Scanning Practices' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Don’t get me started complaining about the USPS scanning process. Recently I mailed an order on 2/20 and watched it travel through 3 POs. It landed in NJ on Mar 1, and sat and sat and sat and I had to assure the buyer it was coming. I had to call NJ distribution center to find out where the heck was the package? It finally was delivered on March 4. But it sat for 3 days in a distribution center, no movement at all. Something’s wrong with the whole mail system.
I have often wondered why the USPS tracking does not show the person’s name or street address (or for that matter the sender’s info). FedEx shows both on their tracking. USPS only shows the city and state. Do you think it has something to do with privacy issues? I’ve had buyers say where did the PO say they delivered it. All I can say is somewhere in your city.