Mercari made changes to its shipping process last month and is now backtracking on some of the requirements.
In a November 20th blog post, it had explained that to take the guesswork out of shipping, it would for most items immediately recommend a shipping label “that’s the best fit for the size and weight of your item. So you pay what you should.”
It went on to say, “Now, when you ship with Mercari, you save big on postage, receive the perfect label for your item’s size and weight, and skip the wait at the post office.”
But some sellers said the new process was overwhelming – one seller writing on an industry forum said they had to weigh every item and then measure the box for anything over 1 pound. “It’s so obnoxious,” the seller wrote.
In a blog post on Tuesday, Mercari admitted they hadn’t gotten it right when trying to improve the shipping process and said they were working to improve the experience.
“We have made measuring your package optional. When you update to the latest version of the app, you will see this change,” the company announced.
“Should you want to provide measurements (so your shipping label is as accurate as possible), you can now provide the dimensions of your item, rather than the dimensions of your packaged item. We think this will help considerably.
“Additionally, in response to your feedback, we are working on making a number of other changes. Check back here, where we’ll be providing updates as they come.
“Please bear with us as we work to make improvements in the following days and weeks. Thank you for your support and feedback. We truly appreciate it.”