How big a problem is package theft? One company has been studying the issue since 2017 and is out with its 2019 Package Theft Report.
In its 2019 survey of 1,052 online shoppers, Shorr Packaging found that 24% had personally experienced package theft.
Of those, 58% said they planned on changing their online purchasing habits around the holidays to avoid being package theft victims again – and 41% of victims have purchased a video doorbell.
Delivery companies get a share of the blame. 52% of all respondents said they believed delivery companies are falling short/not doing enough when it comes to preventing package theft. And of the 45% who said they would be scheduling deliveries this holiday season to protect themselves from package thieves, 60% said they believed delivery companies are falling short/not doing enough when it comes to preventing package theft.
Online shoppers are turning to various methods to avoid package theft. Shorr found that over half of those surveyed in 2019 have taken some measures to protect themselves from package thieves. The most common methods include scheduling deliveries (45%), purchasing home security systems (33%), installing video doorbells (31%), utilizing package lockboxes (19%) and granting remote access to delivery areas (5%).
But despite the various methods shoppers employ to avoid package theft, the majority (62%) are not willing to pay for theft insurance.
You can find the full findings and an infographic on the Shorr Packaging website.