Email This Post Email This Post

Holiday Shoppers Face Risk of Package Theft

Holiday shopping
Holiday Shoppers Face Risk of Package Theft

How big a problem is package theft? One company has been studying the issue since 2017 and is out with its 2019 Package Theft Report.

In its 2019 survey of 1,052 online shoppers, Shorr Packaging found that 24% had personally experienced package theft.

Of those, 58% said they planned on changing their online purchasing habits around the holidays to avoid being package theft victims again – and 41% of victims have purchased a video doorbell.

Delivery companies get a share of the blame. 52% of all respondents said they believed delivery companies are falling short/not doing enough when it comes to preventing package theft. And of the 45% who said they would be scheduling deliveries this holiday season to protect themselves from package thieves, 60% said they believed delivery companies are falling short/not doing enough when it comes to preventing package theft.

Online shoppers are turning to various methods to avoid package theft. Shorr found that over half of those surveyed in 2019 have taken some measures to protect themselves from package thieves. The most common methods include scheduling deliveries (45%), purchasing home security systems (33%), installing video doorbells (31%), utilizing package lockboxes (19%) and granting remote access to delivery areas (5%).

Sponsored Link

But despite the various methods shoppers employ to avoid package theft, the majority (62%) are not willing to pay for theft insurance.

You can find the full findings and an infographic on the Shorr Packaging website.

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

6 thoughts on “Holiday Shoppers Face Risk of Package Theft”

  1. We live in the country where porch pirates aren’t much of a concern, but we have other problems such as snow and rain. All of our incoming packages, and we get a lot, have directions as part of the address as to where to put the packages are generally disregarded. We have had packages and US FCM mail envelopes left in our neighbors garage. Not our fault it is right on the property line, I came home one day just as a big blizzard was starting to find a package sitting outside already covered with close to an inch of snow. Thankfully we found it as it was a storm that dropped a foot of snow. Can you imagine when we might have found it? The other is on rainy days instead of following directions, they put the package partially under the roof overhang where it gets extra drenched with the rain coming off the roof as well! We have complained to the PO, we have complained to UPS. I suppose that the UPS drivers have some sort of electronic tablet that tells them all their addresses that they are delivering to, so why isn’t the spot of where to put the packages not being seen since it is part of the address? Yes I do think that many missing packages can fall back on the delivery folks, although I do not include my regular mail carrier as she is wonderful as is our PO! But we get substitutes that are from a different town and they don’t seem to care what they are doing. One Tuesday morning I found a package laying in our side yard soaking wet. Now I had gone back and forth to our mailbox up by the road twice on Monday and this box was not there and suddenly it was. Until that day I never realized how squishy cardboard when soaking wet could get! I checked the tracking to see when it had appeared. Supposedly delivered on Sunday (Amazon package) yet it didn’t appear until Tuesday. I suspect the carrier had scanned everything as delivered and when they quit for the day they kept the packages in there car until they could get them delivered and it took until Tuesday for it to show up!

    The sad thing is we sellers always seemed to be the ones that are blamed when the delivery scan shows that it got where it was going and they can’t find it, yet even though we do not deliver the mail, they want us to tell them where the package is! I had one buyer that was immediately on the defensive because a friend of hers had a bad experience around Christmas and she was treating me as if I had scammed her as well. Somehow they don’t seem to understand that a scan saying it was delivered means we actually sent it! We didn’t take their $10 and run to Mexico or some such thing. I always get this feeling that they want us to get in our jet and come on down to where they live and find it for them since we obviously know where it is and aren’t telling them. I have a hard time dealing with them as I am too logical to think like they do. Then of course when the buyer wrote me a week later that she had her package she still seemed huffy about the whole thing like it was all my fault. All I did was mail in 24 hours or less and it got their when it should have. What her PO did with it is not something I control. Frustrating.

  2. Consumers get what they deserve. I don’t care if you live in the rural sticks somewhere. You can have your packages delivered to the country store; or get a lockbox from USPS. If you live in the city, packages should go to AMZ lockbox, UPS (charges $1 for package), there are so many options. I have no sympathy for those people.
    I live in Chicago and I can’t tell you how many doors I pass with AMZ and other boxes out in the open. I could just scoop them up.

    1. ” I don’t care if you live in the rural sticks somewhere. You can have your packages delivered to the country store; or get a lockbox from USPS.”

      Which shows how out of touch with the rural/out in the country folks you are! What country store? The nearest store to us is a mile past the PO. As I mentioned, on our packages clear directions as to where to put packages are on every package as well as posted on the door. I physically can not get out every day to go to the PO to pick up packages and in our area, as far as I know, there are no UPS/FedEx sites that will keep a parcel until we can pick it up. We live in two different worlds, that is for sure. All these folks delivering packages supposedly have the ability to read, so all they need to do is to read. Unfortunately, they don’t read or have any common sense besides – which is why once when we lived in town and had things like shoveled sidewalks and shoveled walks to the house, I caught a UPS driver breaking a path through about 18+” snow going to the back of the house. To where I have no clue. Because all the backyard was totally impassible and no place to leave a package. Yet there he was.

  3. If buyers believe they have been a victim of theft, why aren’t they filing a claim with their homeowner’s or renter’s insurance? And if they don’t have a means of securing deliveries, they should request that their purchases aren’t delivered without a signature. The idea that a seller should be held responsible after a parcel has been scanned as delivered by the delivery company is ridiculous. Far too many buyers assume that insurance purchased by the seller includes theft after delivery and demand that you jump through hoops attempting to play detective with their local carriers or delivery providers. Given the fact that retail online sales have exceeded B&M sales, it’s time for buyer’s to get a clue about seller’s liability regarding delivery theft.

  4. The golden rule is totally absent from today’s landscape, sadly.

    I love that most mail is trackable. Thus, when I expect a package, I arrange to work from home that day. Sometimes I get things delivered to my office. UPS comes late in the day in my area, so then my husband grabs it. The post office holds my mail when I go away.
    I do what I can to get my stuff into my own clutches. What works for me might not work for everyone but it makes sense to work out a some kid of plan in advance.

  5. I too cannot get postal delivery to our home and our only option is our Post Office Box. When I mail shipments I leave the envelope as bland as possible. My name and the top, the customer’s name and address at the bottom. I will not use eBay’s packing. Seems a clear invite to steal.

    In purchasing, I can honestly say out of thousands, I have not received one. Pretty remarkable I think. Only issue sometimes is when a seller won’t ship to a PO Box, which I don’t understand. You can get insurance, signatures. As safe as any other way I think.

Leave a Reply