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Amazon’s AbeBooks to Close Down Fillz Listing Tool

Fillz
Amazon's AbeBooks to Close Down Fillz Seller Listing Tool

Bid farewell to another online selling tool. FillZ started out primarily as a tool for booksellers 16 years ago, and is a division of the bookseller AbeBooks, which was acquired by Amazon.com in 2008.

AbeBooks, which had acquired FillZ in 2006, confirmed the software’s pending closure. AbeBook’s Richard Davies provided the following statement to EcommerceBytes:

“We made this decision to focus more resources on developing tools and services for sellers on the AbeBooks marketplace. Fillz has been part of the AbeBooks community since 2006, so this was a difficult decision to make. We are taking steps to make it easier for sellers to transition to a new service, such as providing information about how to download inventory, order, and invoice data.”

A reader forwarded us the notice he received from AbeBooks, which informed sellers FillZ would close on June 30, 2020.

“We realize Fillz is important to your business. Fillz will continue to operate as usual until the closure date, allowing as much time as possible for you to find a suitable replacement service and make the transition. No extensions will be allowed.”

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Two important facts for Fillz customers to note:

  • Sellers will be able to download inventory, order and invoice data through June 30, 2020 – more information about exporting data and closing Fillz accounts can be found on FillZ’s Zendesk page.
  • Sellers looking for substitute tools can check a list Fillz compiled, though it noted, “We are not affiliated with these companies and it is your responsibility to determine whether one of them, or another option, is right for you.” The list is on this page of Fillz.Zendesk.com.

The seller also received an email from AbeBooks containing more detailed information and advice (below).

The reader who alerted EcommerceBytes to the Fillz news said, “I am surprised that no-one is talking about Fillz closing its doors. One small mention (that I could find) on the Amazon boards. Were they really that unpopular? We loved them and are have not yet found a suitable replacement.”

Abebooks sent the following letter to the reader with details about transition assistance and resources, and offering a credit for 3 months of AbeBooks subscription fees, beginning November 2019:

Dear Seller,
We understand that you use Fillz to manage your inventory with AbeBooks. We are following up on the recent message sent by Fillz in which they notified their customers that they will cease operations as of June 30, 2020.

We realize that Fillz is important to your business and we will work to make any transitions as seamless as possible to ensure your continued success on AbeBooks. To help you during this transition period, we will credit you for 3 months of AbeBooks subscription fees, beginning November 2019.

Although you are able to continue using Fillz until June 30, beginning your move to a new inventory and order management system right away will help ensure that you do not experience any interruption of sales on AbeBooks.

A list of third-party tools similar to Fillz that you may want to consider is available on this help page.

We are not affiliated with these companies and it is your responsibility to determine whether one of them, or another option, is right for you. If you have any questions about the products, services, or pricing that these vendors offer please contact them directly.

AbeBooks also offers a variety of direct integration methods for inventory and order management and information is available on these help pages:

Inventory management options for large volume sellers

Order processing options for large volume sellers

Once you have chosen how you would like to manage your inventory going forward, please contact AbeBooks Customer Support so that we can assist with updating your AbeBooks account settings.

For questions or further assistance regarding the Fillz closure, please visit their FAQ.

We look forward to continuing to support the success of your business on AbeBooks.

Sincerely,
Your AbeBooks Team

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.