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Etsy Changes How It Deals with Glitch Reports

Etsy
Etsy Changes How It Deals with Glitch Reports

Etsy made some changes to how it deals with reports of technical glitches on its site. First, it’s removing “bugs” – not literally, of course. Rather, it’s changing the name of its “Bugs and Technical Issues” forum to simply “Technical Issues.”

More importantly, it’s removing one-to-one support in the Technical Issues forum.

“While we won’t be posting as much as we had in the past, please know that our Technical Issues moderator is online Monday – Friday, 9am to 5pm EST to keep an eye out for emerging, high impact issues, and to alert the community to sitewide errors or major bugs.”

It explained the change by noting that users can now reach Etsy Support via its Help Center, 24 hours a day, 7 days a week.

Etsy is encouraging sellers to post on the Technical Issues board however, offering it as one of three methods for sellers to get assistance with problems they encounter:

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How to get assistance

Post in Technical Issues: This is a great way to get a second set of eyes on your issue from other sellers. Throughout the Etsy Community, there are hundreds of sellers who have years of experience and often step in to offer their guidance.

Review articles in the Help Center: Here you can find out more information about Etsy tools, learn basic troubleshooting steps, and even see a breakdown of some of the top Known Technical Issues.

Reach out via the Contact Page: This allows you reach Etsy Support by email, phone, or chat on a range of topics. To access the Contact Page, click here.

You can view the details on this Etsy Announcement Board post.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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