Email This Post Email This Post

eBay Provides Update on Managed Payments as It Recruits Sellers

eBay
eBay Provides Update on Managed Payments as It Recruits Sellers

eBay executive Alyssa Cutright provided an update on the managed payments program in a blog post on Friday, though there was little new reported beyond the latest usage stats: “Our new program, which expands payment options on eBay, has processed over $636 million in payments for more than 6,000 sellers since its fall 2018 launch,” she noted.

Many sellers are wary of using managed payments, despite the enticements eBay is adding to sweeten the pot, as a seller told us in a recent letter to the editor.

Etsy sellers will be familiar with some of the changes eBay sellers can expect to see, such as delayed disbursements (unlike PayPal where funds are deposited immediately into sellers’ accounts).

A seller recently shared on the eBay discussion boards their payout schedule with an example of a recent transaction processed through eBay managed payments – to summarize their description of the timeline:

  • Buyer ordered and paid for purchase on 7/22/19;
  • Seller shipped on 7/23/19;
  • eBay made the payout on 7/25/19;
  • The seller received the funds into their bank account on 7/29/19.

Note that we cannot determine if that’s a typical disbursement schedule or not.

Sponsored Link

As for Cutright’s post, it may be more in the way of a seller-recruitment effort, but eventually sellers won’t have a choice, as she noted in the following paragraph:

“We’re building quickly, efficiently and collaboratively with the feedback we’ve received from our sellers as our guiding north star. We’re on track to complete this multi-year, phased launch in our global marketplace in 2021, and also plan to expand the new program in Germany before the end of this year, pending regulatory approval.”

eBay blog post follows:

Shari Smith is a longtime eBay seller, who has spent the last 13 years running her fashion and equipment business through our marketplace. Selling on eBay allows her the flexibility to work from home and set her schedule, so she can spend more time with family and friends. Since joining our managed payments program last fall, her eBay business and accounting have been simplified, giving her even more time with her loved ones.

Last week, I had the opportunity to meet seller Shari Smith at our eBay Open conference in Las Vegas, where U.S. sellers can connect, share and learn how to grow their business on eBay.

We’re rolling out this experience and enhancing product capabilities with our sellers’ feedback in mind. In less than a year, we’ve seen tremendous growth and progress with our managed payments program — since its roll out in fall 2018, we’ve processed more than $636 million in payments for more than 6,000 participating sellers, according to our latest earnings report.

Shari says:

“When eBay told me about managed payments, I wanted to do it right away. My fees are lower. My customers can pay with Apple Pay, Google Pay, debit card, credit card, gift cards, [and] PayPal. Any way they want to pay, they can pay.”

Our new payments experience offers buyers more choices in how they can pay on eBay, giving them access to new buyers with locally relevant payment options that buyers expect while shopping today. It also gives sellers one destination in managing transactions on eBay, saving them time and money in running their business.

Our team is excited by this momentum and motivated by what we’re hearing directly from our seller community. Sellers who have joined report high satisfaction, and recommend managed payments to other sellers.*

We’re committed to creating the best customer experience possible and continue to enhance the product capabilities to create a unified, seamless experience for all. Recently, we introduced the ability for sellers to issue partial or full refunds to buyers, either directly on eBay or via a third-party platform. Sellers can now also easily manage and reconcile orders with our new unique order IDs, from order initiation to payout.

We’re building quickly, efficiently and collaboratively with the feedback we’ve received from our sellers as our guiding north star. We’re on track to complete this multi-year, phased launch in our global marketplace in 2021, and also plan to expand the new program in Germany before the end of this year, pending regulatory approval.

Follow along with us on our managed payments journey here on ebayinc.com/managedpayments and ebay.com/payments for the latest updates and insights as we continue to build out our program.

*From a June 2019 study of sellers enrolled in managed payments.

SOURCE: eBay Blog Post

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

3 thoughts on “eBay Provides Update on Managed Payments as It Recruits Sellers”

  1. I would consider it but the downside is too big for my business. Between 20-30% of my business is international sales. My listings will not surface on a international site so why would I want to kill my business to use eBay’s managed payments. No amount of savings can offset the loss. One day eBay will get their act together and as they add foreign countries into the list my listings will surface there. But, till then or they force me to into manage payments I will not go.

  2. only 6000 suckers in mangled payments.

    just another fleecebay failure.

    wonder how the delusional ceo spins it when the sellers are forced into mangled payments and a huge amount of sellers finally leave the cesspool.

Leave a Reply