Email a copy of 'Amazon Returns: No Box Required' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Amazon is leaving the others in their dust. Still a great place to buy from.
Good thing I’m a 2 party ARTIST :o)
It surprised me last week when that was an option. I had to drive about two miles, (horrors) but it was super easy and credit was given immediately. Much better than a previous return a month or so ago when I was charged almost as much as the cost of the item for shipping and had no other way of returning.
For the customers, that convenience is great. But it will probably lead to even more waste, as not everyone will re-use or break down and recycle the original boxes. Don’t like that at all; or the furthering of the idea that in modern life, no one should have to deal with anything difficult – I don’t mean an example such as that given by GeeBee, but people who live in cities & areas where getting it shipped back or dropped off is easy. It also adds to the tendency of shoppers to think of online orders as a sort of lending library. I stopped selling on A’zon about five years ago & basically boycott it, but won’t be surprised if there’s a trickle-down effect from this to Ebay & Etsy; sites I do use.