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Amazon Recalls AmazonBasics Ceramic Space Heaters

Amazon Recalls AmazonBasics Ceramic Space Heaters

Amazon recalled AmazonBasics-branded ceramic space heaters today due to fire and burn hazards. The company notified customers who had purchased the heaters through email.

According to the U.S. Consumer Product Safety Commission (CPSC), Amazon conducted the recall voluntarily under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms that commit to work with the Federal agency to quickly announce the recall and remedy to protect consumers.

According to the CPSC, Amazon received 25 reports in the United States and 5 reports in Canada of the ceramic heater overheating, burning, or sparking. Two of those reports included minor damage to power outlets. There were no injuries associated with the incidents. No incidents were reported in Mexico.

A reader forwarded the email notice he received from Amazon, which informed him of the recall and requested he stop using the product. It also provided the following instructions on how to receive a refund:

“Unplug and discontinue use of the heater, cut the power cord, and dispose of the product. To receive your refund, please REPLY to this email with the completed Customer Acknowledgement section at the bottom of this email.

“We will refund your original payment method or apply an Amazon.com Gift Card to your account if the original payment method is no longer available. The refund amount will include all taxes and shipping charges paid. Your refund will be issued within 10 business days of Amazon receiving your fully completed Customer Acknowledgement.

“If you need further assistance, contact Amazon Customer Service at www.amazon.com/contactus.”

According to the CPSC, Amazon imported the product manufactured by Ningbo Singfun Electric Appliance Co., Ltd., of China and sold it online at Amazon.com, Amazon.ca, Amazon.com.mx from October 2017 through March 2019 for between $25 and $35.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.