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eBay Lets Sellers Make Offers to Buyers with Exclusive Discounts

eBay
eBay Lets Sellers Make Offers to Buyers with Exclusive Discount

eBay sellers can now send offers to buyers with an exclusive discount in 3 ways, the company announced on Thursday. Sellers can send an offer with Seller Initiated Offer in the following ways: offers to watchers, offers to buyers who have an item in their cart, and offers in message.

Being able to initiate offers to buyers is one of the more popular changes eBay has made recently. But keep in mind, eBay doesn’t provide specific buyer information to sellers. For example, eBay explained that a seller can send an exclusive offer with a personalized message to buyers that are watching an item or who have an item in the cart. eBay would send that seller’s message to the 10 most recent people who expressed an interest in the item.

eBay also said it is making it possible for buyers to accept offers through its mobile app; previously that was possible only through eBay’s website. See eBay’s announcement for full details.

Announcement follows:

eBay is giving sellers more tools to reach out to interested buyers so that they can sell more and move faster. Buyers express interest in items listed on eBay in many ways, such as watching those items or adding them to cart. We’re introducing three new ways sellers can send an offer to interested buyers with Seller Initiated Offer — offers to watchers, offers to buyers who have an item in their cart, and offers in message.

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For example, if a buyer adds shoes to their cart or puts them on their watch list, that’s a signal that a buyer is interested in an item. With Seller Initiated Offers, the seller can go into the Seller Hub (Active Listings) to the specific listing and see that people have shown interest. In a matter of seconds, the seller can send an exclusive offer with a personalized message. This offer will go to buyers that are watching or have that item in the cart. That message reaches up to the 10 most recent people who expressed an interest in the item, ensuring that the offer is always relevant.

Sending offers to watchers and offers in message have already launched. We plan to launch offers to buyers with an item in their cart later this year.

In an instant, those buyers will receive a notification of the new offer in the app or via email and can make the purchase. We’re excited to create more engagement and opportunities for ecommerce between users.

Our sellers asked for this feature through community groups, social media and other channels. The eBay selling team responded to that feedback with this functionality to address the needs of our sellers. Seller Initiated Offers gives buyers another reason to make purchases wherever they are in their day.

When we created Best Offer, we allowed a buyer to start negotiating on items. Seller Initiated Offers is a way to expand that economic opportunity and help our sellers do more and work faster. This will enable more engagement between sellers and buyers, embracing eBay’s mission of driving ecommerce through innovation.

Part of these Seller Initiated Offer tools is offer in message, which is an expansion of how sellers can reply back to buyers. For a long time, buyers were able to send a message to sellers asking for a better price and sellers could reply back with a better offer. Before this update, buyers could only accept that offer through eBay’s website. Now we’ve enabled it through our mobile app, allowing more buyers to shop while they’re on the move.

At eBay, we use the approach of continuous delivery and Minimum Awesome Product (MAP) to build and test the product adoption, building something nimble enough to test but enjoyable from a user experience perspective. That approach was important to build something that would touch each of the 1.2 billion listings on eBay. After a few weeks of experimenting, we knew Seller Initiated Offers would be a winner with all our users.

For buyers, this is another means to connect with our sellers and let them know they’re interested. For sellers, it’s another tool for sellers to use in their business. eBay is about connecting people through ecommerce. In the online world, we think it’s important for a seller to be able to reach out and say, “I want to make a deal. Let’s make it happen.”

Seller Initiated Offers — offers to watchers and offers in message — have started to roll out in the U.S., U.K., Germany and Australia on desktop, mobile web and our native apps for iOS and Android. Offers to cart will be available in mWeb, desktop and our native apps on iOS and Android later in the year.

SOURCE: eBay Announcement

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

4 thoughts on “eBay Lets Sellers Make Offers to Buyers with Exclusive Discounts”

  1. “In the online world, we think it’s important for a seller to be able to reach out and say, “I want to make a deal. Let’s make it happen.”

    Isn’t a quality listing, at a competitive price all we should need to “make a deal”? How about you just show all items we paid you to list, in an organic search instead of manipulating searches to the point of being painful? I have to find the item I want to buy looking in a sidebar, banner ad, or using an external search engine to search ebay? It’s clear they don’t show things in their own search even if you search for the title verbatim, then direct you to an item you won’t buy, then put “better deals” in the “sponsored ads” in order to steal more money from the unawares sellers that don’t even know their items are invisible in basic search. Going on a year now. “promoted listings” will be the savior – that is if anyone can even find the item by looking within the real estate of another listing you will never buy. Warped.

  2. It’s easier to make an offer at live shows because you don’t have the feeBay monkey on your back. Unfortunately, with as grabby as they are and how little traffic they deliver, my listed price is as low as I can go.

  3. Typical idiotic H1B UI. They didn’t do the sensible thing and add it to the action menu or make the watcher number clickable. Nope, you’ve got to click the radio box at the top of the table that defaults to promoted listings, which makes a “send offer” button replace the “promote listing” button. And of course, for all of the buckets of word salad eBay pumped out for the announcement, this info is nowhere to be found…

  4. EBay just added a row of “filters” (as they call them) on my Active Listings page. These are the headings:

    Promoted listings—eligible (220)
    Promoted listings—promoted (2)
    Send offers—eligible (47)
    Send offers—sent (1)

    So I can click on any of those, and narrow the list. I noticed that Send offers – eligible shows me that people are watching the lowest priced stuff I have, the very bottom of the barrel. There would be no room to offer lower. I’m not sure how they determine which listings are “eligible”. Maybe buyers have to check off some box that says “ok to receive offers”. I don’t know why only 47 out of 222 listings are eligible. There are people watching my items at all price levels, and over 70 watched items in total.

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