Email a copy of 'Why You May Have Gotten Cancelled eBay Orders Today' to a friend
Loading ...
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Ebay continues do not be able to do anything right and continues to irritate their customers. This time the upset their best customers by issuing another one of their emails that has incorrect information on it. I mean how hard is it to have somebody look at these things before they go out? Its becoming nothing but another one of the internets Joke of the Day comments whenever Ebay issues emails.
I even had gotten an email for free listings that had an erroneous start date in the email which made me believe I had already missed it, to only find out it was actually issued a day early. They keep reusing templates but whoever is in charge of this feat cannot seem to take the time to make sure that the information is accurate any longer.
I seem to remember a post at one time about ebay having outsourced is Ebay Messages to another company and based on their history with outside companies doing work for them, the odds are this is another one of those off shore projects of Wenigs where he uses the cheapest bidder regardless of whether they have the staffing or skill level to do the tasks assigned. But I guess that should be no surprise since he managed to become the CEO when he obviously does not have the skills necessary to perform the duties required of the position and then he does what all incompetent managers do when they are in over their heads, they fire, layoff or cause those that are better suited for the position than they are to leave the company so they will no longer be threatened. Whats worse is he then hire new employees who are even more incompetent than they are resulting in the company going downhill fast.
I still am a firm believer that he must have some major dirt on a majority of the BOD or they would have replaced him eons ago. But that is how people like him operate and move up the ladder at larger companies. What are you going to do now that you have really irritated the cream of the crop of your buyers Ebay? As usual I see that you didn’t do what you would expect us a Sellers to do, which is honor the cost or the mistake as it is just a cost of doing business on your site. But no, Ebay would rather hide the threads about these issues hoping that it will be swept under the rug once again. I don’t know how but am waiting for Ebay to find a way to blame the Sellers for this error also.
How dumb do you have to be to pay for an item WITHOUT seeing with your own eyes that the coupon is being deducted?? You put it in your cart, or go directly to checkout. If you have bucks available, it will show near the space on the bottom left for a coupon. You apply it you have it. What, you don’t have a balance available? No problem, buy it anyway and then complain that you didn’t get the bucks applied. Blame eBay and mess up the seller at the same time, all because you don’t have a brain in your head. Maybe the inadvertent, fictitious, duplicitous coupon message was a test, to see what percent of eBay buyers are brain dead. These buyers should be banned for life.
@Chester
Your comment sounds like you just left the eBay forum. No need for name calling?
I received that email from eBay as well. Since we had multiple accounts I couldn’t remember whether we had used all of our Ebay bucks. So yes you check the box to apply that code to see what you have left. One account we had used them but on our other two we hadn’t. However, it’s ridiculous to state that the “buyers should be banned for life” just because they made a mistake that wouldn’t have occurred if they hadn’t received that stupid message from eBay in the first place. Sanctions should be against eBay not the buyers.