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EcommerceBytes Soundoff: Letters to the Editor – April 14, 2019

Letters to the Editor column
Letters to the Editor column April 2019

In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.

Dear Ina,
The new PayPal Policy update email specifies “We’re changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you.”

Essentially this means with eBay free returns, sellers are out shipping and return shipping and will now lose all PayPal fees as well. This appears it will also impact cancellations – if a buyer requests to cancel an ebay order paid with PayPal that was $400.00, this will cost the seller about $12 in fees.

Note from the editor: See “PayPal Just Made Returns and Refunds More Expensive” on the EcommerceBytes Blog.

Dear Ina,
I just posted your article about ads in ebooks. I have thousands of authors following me on Twitter, and about a thousand or so on Facebook. I imagine this is going to cause some hot debate.

I doubt it will change anything at Amazon. But I do believe it will harm those who get paid by the page as ads are apt to cause the reader to go do something else besides read the book.

I sell my books, and am not in the read for free Kindle program, so the Kindle program won’t affect me. But if someone has to look at an ad before they buy my book, then I expect few will buy ebooks.

Dear Ina,
You were so good about broadcasting my last comment on eBay I thought I’d give it another shot.

eBay just went (at least for me) to a “no option” situation of the “new” “Purchases” screen. Let’s just stick with ONE problem. Hmmm, do you think it might be a good idea to have a TOTAL on the “Unpaid Invoice” tab?

From what I can tell, the only way to see a total (if it is a multi-day auction for example) is to click on “Pay Now”.

One (half) step forward (can’t think of what it would be, but there MUST be one), and TEN steps back.
P.S. Too many OTHER problems with the new setup to list them all.

Dear Ina,
I listed some auctions earlier this evening and then received 3 Best Offers good for 48 hours. I saw reports about this last fall, but I didn’t pay much attention. I suspect that others may have reported this feature or bug in late March or early April on eBay Discussion boards. I am not sure, because I have not found an effective way to search the boards and I don’t understand their structure, which appears to be random to me.

eBay GTC only, PayPal refund changes, out-of-state sales tax collection and spam eBay messages: Are sellers under attack, or is just my imagination?

Thank you,

Visit the Letters to the Editor blog for more letters from readers published recently.

Send your letter to the editor by emailing ina@auctionbytes.com with “Letters to the Editor” in the subject line (remember to include your name as you would like it to appear).

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.