eBay wants you to know it uses artificial intelligence (AI). In a post this week, its Chief Architect and Vice President of eBay AI and Platforms Sanjeev Katariya said AI is woven into all aspects of its platform and touches every experience within eBay.
“We have over two decades of data and customer insights that we use to train our algorithms and make our AI smarter,” Katariya said. “Every time a user interacts with the marketplace, the AI learns and provides feedback so we can create a better experience.The advances have been accelerated by developments in deep learning that allows us — and others — to make longer strides in how we process data.”
Of particular interest to sellers: eBay is using artificial intelligence in search, personalization, recommendation systems, and insights and discovery – as well as computer vision, machine translation, and natural language processing.
“AI has become the key to understanding buyer behavior and removing friction to ensure we’re serving up the best experiences,” Katariya said.
In addition to helping buyers, eBay uses the technology to help sellers:
“eBay is building a stronger relationship with our sellers through AI and investing in technology so they don’t have to. We level the playing field for sellers who may not have access to cutting-edge AI-powered tools. That way, sellers can focus on sourcing, fulfilling sales and growing their businesses. Our platform manages data, metrics and analytics that we then surface to our sellers to help them succeed.”
Read the full post on the eBay corporate blog.
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