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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

9 thoughts on “Etsy Apologizes for Taking Money from Sellers in Major Error”

  1. Upon the creation of a Civilized, ETHICAL, with Domestic Customer Service Reps, wholey American, eCommerce venue,
    I will be leaving Etsy IMMEDIATELY.

  2. Yes, it is extremely annoying that mistakes involving sellers’ money are made, but it sounds as if this is a legitimate error and that etsy notified those affected and took corrective action immediately. What could they have done that they didn’t do?

    Sellers scream to high heaven about buyers expecting perfection of us, but many of us are worse than our buyers when it comes to expecting perfection of others, it seems to me.

    Having been in retail before ecommerce when Visa would happily pluck any amount from your account and give you 3 days to provide absolute proof that they should return it, I’m delighted with the with the amount of transparency and responsibility etsy showed in this case. I’m sure some will disagree with me, but this is a good reason to link accounts to a bank account with a cushion in it as well as to a credit card with an ample credit limit.

  3. I’m also happy I closed my Etsy shop last year. It hurt my handcrafted jewelry sales but they eventually picked up again when I moved them all back to eBay and elsewhere. This “glitch” of Etsy’s should have come with more than an apology. I’m sure there will be a lawsuit or two, as messing with people’s money & livelihood is a a serious, devastating thing.

  4. Holy. Moley. Is etsy just run by art department majors, because my accounting classmates wee mediocere but I cannot imagine any of them being THIS incompetant with numbers.

  5. I just closed my Etsy account due to this glitch (I wrote the reason on the closing page, as if anyone at Etsy would ever read it)… I am fortunate that the charges did not happen to my account but i no longer want to risk anything with Etsy. This is not the first time they have had a major glitch that has cost many sellers. I have never seen such a poorly run company (they make Ebay look like a gold standard of competence).

  6. Will Etsy be paying for overdraft charges for those sellers who had their bank accounts drained?

  7. What about the 5%s that weren’t 5%s that Etsy charged non-US sellers? No sign of Etsy paying it all back yet. It’s outrageous! I don’t know how Silverman sleeps at night when it’s one financial debacle after another.

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