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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
The USPS will likely ALWAYS lose money as my experience suggest it is stuck in the past. Not long ago I sent a written letter to its female head in Washington outlining various complaints and suggestions for improvement. This was based on a 1st-hand experience running a multi-million dollar business & a chance meeting I had with a postal commissioner during a flight to Washington where I was headed for a speech I was to make before a non-profit on creating profit centers.
The USPS is top-heavy with medical insurance costs and early retirement expenses the private sector does not have. They’ve taken some steps to short-circuit this. They also consume the most fuel in the US, so far they aren’t doing much to explore other fuels such as propane, as an example.
I won’t include all the details here but the biggest take-away was she never responded to my letter. Instead, I got an E-MAIL asking me for a survey of how the USPS responded!
A complete failure on their part and largely indicative of their overall problem-a failure to communicate or address their issues!