Etsy reopened its discussion boards after a nearly 2-week hiatus, along with Etsy “Teams,” the company’s version of groups. Etsy expanded the new forum topic sections, including adding a new shop critique section.
Etsy said the new platform makes it easier for users to interact with each other:
- Enhanced comment functionality lets you @mention and “like” other members’ posts.
- After posting a new thread, you can now select an accepted solution that indicates when another member’s reply addresses your question effectively.
Other features include “robust activity settings” that include onsite notifications and email alerts.
There’s also a new resource page for Etsy Team leaders that includes education, toolkits, and updates on opportunities for sponsorship. Team leaders will also have access to self-service workshops and guides designed by Etsy experts.
Etsy provided the following Summary of Forums sections:
Announcements – Stay informed about Etsy news, product launches, and other important announcements.
Etsy Success – Join in Q&As and other programming that connects you with Etsy staff and fellow sellers.
Bugs and Technical Issues – Report bugs and technical issues here. We’re grateful for your help!
Creative Process – Chat about all things related to making your products come to life: design, materials, techniques, your workspace, and equipment. And don’t forget work-life balance!
Setting Up Shop – Whether you’re new to Etsy or taking your shop to the next level, here’s the place to share advice about the Sell on Etsy App, subscription packages, and selling in person.
Photography Tips – Share tips for taking photos that get shoppers to click and buy, including advice on lighting, shooting, editing, and more.
Pricing and Finance – Share and receive best practices for pricing your items, bookkeeping, and taxes.
Branding Your Business – Trade advice on creating a cohesive and memorable brand presence, from refining product packaging to customizing your shop home.
Marketing Your Business – Talk best practices for marketing your shop on and off Etsy, including tips on Etsy Search, Analytics & Shop Stats, social media, advertising, sales and coupons, Promoted Listings, Targetted Offers, and SEO.
Providing Great Customer Service – Trade advice with other sellers on how to surprise and delight your buyers, including tips for responding to Convos, taking custom orders, and handling refunds, returns, and exchanges.
All About Shipping – Simplify your shipping with tips and tricks, region-specific advice, and best practices for using Etsy’s shipping tools and services from fellow sellers.
Shop Critiques – Shop Critiques are a great way to give and receive tangible, specific advice. Join these discussions here.
And Etsy is hosting a Q&A about the changes in this thread.